Look, we get it - nobody actually reads these things. But here's the deal: we respect your privacy as much as we respect a clean engine bay. This isn't some corporate mumbo-jumbo, it's straight talk about how we handle your info.
Last Updated: November 5, 2025
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Alright, let's break it down. When you bring your ride to us or reach out online, we're gonna need some basics:
We're not in the business of selling your data or spamming you with junk. Here's what we actually do with it:
Processing your bookings, fixing your ride, keeping track of what we've done to your car so we can reference it later.
Shooting you updates about your vehicle, answering questions, maybe sending appointment reminders so you don't forget.
Processing transactions, keeping records for warranty work, the financial stuff that keeps the lights on.
Making our services better, understanding what kinda work you guys need most, improving the website experience.
Under Canadian privacy laws (PIPEDA and all that jazz), you've got some solid rights. Here's what you can do:
Wanna see what we've got on file? Just ask. We'll show you everything we're holding.
If we've got something wrong (wrong address, old phone number), let us know and we'll fix it pronto.
Want us to wipe your records? We can do that, though we might need to keep some stuff for legal/warranty reasons.
Don't wanna hear from us unless it's about your car? Cool, just say the word and we'll stop the promotional emails.
To exercise any of these rights, shoot us an email at service@dreadthornverse.info or give us a call. We'll handle it within 30 days, usually way faster.
Yeah, our website uses cookies. Not the edible kind, unfortunately. Here's the scoop:
| Cookie Type | What They Do | Can You Disable? |
|---|---|---|
| Essential | Keep the site running, remember your session, basic functionality stuff | Nope |
| Analytics | Help us see which pages people visit, where they click, how to make things better | Yep |
| Preferences | Remember your settings, language choices, that kinda thing | Yep |
| Marketing | Track if you came from an ad, see if our promotions are working | Yep |
Most browsers let you control cookies through their settings. Just know that blocking some cookies might make the site a bit wonky. Your call though.
Look, we can't do everything ourselves. Sometimes we gotta work with other companies to get things done right:
We use secure payment gateways to handle credit card transactions. They've got their own privacy policies and security measures - we don't actually see or store your full card numbers.
When we order custom parts for your build, we might need to share vehicle details with suppliers. They only get what's necessary for the job.
Our email service provider helps us send you updates and confirmations. Again, we only share what's needed.
We use website analytics to understand how folks use our site. This data is anonymized and helps us improve your experience.
We take protecting your info as seriously as we take protecting your engine from a bad tune. Here's what we do:
All your personal and payment data is encrypted both in transit and at rest. Military-grade stuff.
Only authorized staff can access customer data, and we log everything. No random access by anyone.
We regularly check our systems for vulnerabilities and patch 'em fast. No slacking on security.
Multiple layers of firewalls and intrusion detection keep the bad guys out. Like a fortress for data.
Real Talk: No system is 100% bulletproof. We do our best, but if something goes sideways, we'll let you know ASAP and tell you what happened. Transparency matters.
This one's important for gearheads like us. Here's how we handle your vehicle information:
We typically keep service records for 7 years - that's the standard for warranty claims and legal requirements. After that, we'll archive or delete 'em unless you're still bringing your ride to us.
Your vehicle records stay with us unless: